TERMS OF SERVICE - DermaVue Hair Transplant

Effective Date: January 1, 2025

1. Acceptance of Terms

By booking a consultation or using our services, you agree to these terms.

2. Medical Services

Consultation:

  • Free initial consultation
  • No guarantee of candidacy for procedure
  • Medical evaluation required

Treatment:

  • Performed by licensed medical professionals
  • Results vary by individual
  • No guarantee of specific outcomes

3. Eligibility

  • Minimum age: 21 years (with exceptions for medical conditions)
  • Sound mental and physical health
  • Realistic expectations
  • Not for cosmetic emergencies

4. Booking & Cancellation

  • Advance booking required
  • Cancellation: 48 hours notice
  • Rescheduling: Subject to availability
  • Deposit may be required for surgery

5. Payment Terms

  • Consultation: FREE
  • Surgery: As per package selected
  • Payment methods: Cash, Card, UPI, Bank Transfer
  • EMI options available
  • Refund policy: Case-by-case medical basis

6. Medical Disclaimer

  • Results vary individually
  • Not guaranteed cure for baldness
  • Follow post-operative care mandatory
  • Complications possible (rare)
  • Before/after photos are actual patients but not typical

7. Intellectual Property

  • All content © DermaVue 2025
  • Photos/videos with patient consent only
  • Trademark and logos protected

8. Patient Responsibilities

  • Provide accurate medical history
  • Follow pre/post-operative instructions
  • Attend follow-up appointments
  • Report complications immediately

9. Limitation of Liability

  • No liability for unrealistic expectations
  • Follow medical advice essential
  • Force majeure events excluded
  • Maximum liability: Treatment cost

10. Photography Consent

  • Optional for medical records
  • Separate consent for marketing use
  • Face blurring available
  • Right to withdraw consent

11. Confidentiality

  • Medical records strictly confidential
  • HIPAA compliance maintained
  • Staff bound by confidentiality agreements

12. Multi-Location Services

  • Surgery at any center
  • Follow-up at all 7 locations
  • Standards consistent across centers
  • Records accessible at all locations

13. International Patients

  • Online consultation available
  • Visa/travel not our responsibility
  • Payment in advance required
  • Virtual follow-up supported

14. Dispute Resolution

  • First attempt: Direct resolution
  • Mediation if needed
  • Jurisdiction: Kerala/Tamil Nadu courts
  • Governing law: Indian Medical Council Act

15. Consent for Treatment

Separate surgical consent required including:

  • Procedure risks
  • Anesthesia consent
  • Emergency care authorization

16. Communication

  • SMS/WhatsApp for appointments
  • Email for documentation
  • Phone for urgent matters
  • Opt-out available anytime

17. Changes to Terms

We reserve the right to modify terms with 30 days notice on website.

18. Contact Information

DermaVue Hair Transplant
 Corporate Office: Thiruvananthapuram
Email: help@dermavue.com
Phone: +91 8330860007
Website: www.dermavue.in

By using our services, you acknowledge reading and accepting these terms.

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